Track and grow your brand's AI visibility

Frequently Asked Questions

What AI platforms do you monitor?

We monitor ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), Grok (xAI), Perplexity, and DeepSeek — six platforms covering the vast majority of AI-based research and recommendation queries.

How does the automatic brand discovery work?

Our AI analyzes responses from each platform and automatically identifies brand mentions, even if they're variations or abbreviations of your tracked brands. When we detect a new brand being mentioned alongside yours, we flag it as a candidate for you to review and optionally track as a competitor.

How accurate is the sentiment analysis?

Our sentiment analysis uses AI models to classify mentions as positive, negative, or neutral. Each result includes a confidence score so you can prioritize high-confidence insights and focus on the mentions that matter most.

Can I track my competitors too?

Absolutely. You can track as many competitors as your plan allows. This gives you valuable competitive intelligence about how your competitors are being mentioned and compared to your brand in AI responses.

How often does the monitoring run?

You can schedule monitoring to run daily, weekly, or on custom schedules that fit your needs. For most brands, daily monitoring provides a good balance of timely insights and API usage.

What kind of prompts should I create?

The most effective prompts mirror real customer research queries, such as 'What are the best [product category] tools?', 'Compare [your brand] vs [competitor]', or '[Product category] reviews and recommendations'. We provide prompt templates to help you get started.

Do I need API keys for the AI platforms?

No, you don't need your own API keys. Orbilo handles all API connections and usage on your behalf. This is included in your subscription, so you don't have to worry about managing multiple API accounts or unexpected API costs.

Can multiple team members access the same account?

Yes, all plans include team collaboration features. You can invite team members, share insights, assign mentions for review, and collaborate on brand strategy together.

What happens to my data if I cancel?

You can export all your data at any time, including historical mentions, sentiment scores, and trends. After cancellation, we retain your data for 30 days to allow you to reactivate or export if needed, then permanently delete it.

Do you offer a free trial?

Yes, all plans include a 14-day free trial with no credit card required. You'll get full access to all features so you can see exactly how AI platforms are discussing your brand before committing.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated based on your current billing cycle.

What kind of support do you offer?

All customers get email support with responses within 24 hours. Professional plan customers get priority support with faster response times. Enterprise customers get dedicated account management and custom SLAs.

How can Orbilo help me grow revenue from AI search?

Orbilo identifies gaps where competitors are recommended instead of you, tracks which content gets cited by AI platforms, and generates actionable content briefs to improve your visibility. Brands that actively optimize their AI presence see significantly more referral traffic from AI platforms — a channel that's growing 30%+ month over month.

Is Orbilo suitable for agencies managing multiple brands?

Yes, our Agency plan supports up to 20 brands with multi-client setup and white-label reports. Agencies can manage all their clients from a single dashboard, with separate brand tracking and reporting for each.

How is this different from traditional brand monitoring?

Traditional monitoring tools track social media and news mentions. Orbilo specifically monitors AI-generated responses — what ChatGPT, Claude, Gemini, Grok, Perplexity, and DeepSeek say when users ask for product recommendations. This is a completely new channel that traditional tools don't cover.

What does the AI crawler monitoring do?

Our crawler monitoring detects when AI bots (GPTBot, ClaudeBot, PerplexityBot, etc.) crawl your website. This tells you which of your pages AI platforms are indexing, how often they visit, and whether your content is being picked up for AI training and responses.

Can Orbilo track how my competitors are positioned in AI responses?

Absolutely. When you track competitors, Orbilo shows you their mention frequency, sentiment, and positioning compared to yours. Our gap analysis feature specifically highlights queries where competitors appear but you don't — giving you a clear roadmap for improvement.